Your training needs met,
for every employee
at any time.
HOSPITALITY TRAINING SOLUTIONS
Your training needs met
For all your team
All the time.
We make solutions that manage all your employee training.
We provide consulting services to help you run them.
Systems run hotels & restaurants. People run systems.
Done! works in partnership with the management of your hotel or restaurant to provide practical and effective training solutions for all your team, tuned to your special needs.
Done! designs and plans, and then implements the team training needed for long-term effectiveness, avoiding the need for never-ending management involvement.
Your prime objective is having happy customers, customers who really do want to return; first class training will open that opportunity for you. Done!
Solution Key Benefits
Employee-Driven
Training System
Guarantees that every employee is trained in customer service from the onset of his or her employment; no employee gets left behind.
To achieve the full effect of our training solution, we recommend that at hiring, every employee's starting salary is a temporary one, and that it will be increased upon successful completion of the training programme, in parallel with an evaluation.
Total Administrative Control
Our system provides full control over your training programme and includes continuously updated notifications of your employees' training progress. In other words, you will know how your people are progressing all the time, and you will also be able to encourage their successes.
Experience has shown that where managers and employees work together in training, and then in evaluation of improved performance, two benefits follow automatically: first, increased customer happiness; second, employee loyalty to the company.
Anywhere, Anytime
Accessibility
The challenge in training every employee up to a company's operating standards has held back many from achieving the great results that they dream of. The main reason is that the hospitality industry has traditionally had a high turnover of employees, and typically has relied upon paper-driven systems for managing training.
Done! provides an on-line repository for all training programs, giving employees easy access to everything relevant to his or her position. It is cloud based and therefore accessible 24/7.
Testimony
Lynn K
General Manager
Hot Rod
Restaurant Management Company, Bangkok
"As an early adopter we were so impressed that we imposed the solution on our mother company's other brands. Intuitive and practical"
Maroun Daou
Operations Director
GHIA Holding
Restaurant Management Group,
Pan Middle East
"Eureka! We have the solution that we have been searching for for many years.
The end of papers and manuals."
Douglas Louden Principal
Perceptions Hospitality Consulting
Hong Kong
"A very practical solution that compliments our efforts to align industry standards and create brand benchmarks."
Sokoun Chanpreda
Owner
Shinta Mani Resort
Seam Reap
Cambodia
"As the Number 1 hotel in South East Asia there is nothing we value more than excellence in customer service. That comes from training.
This tool makes it happen for us again and again. We love it."
